Executive Summary Our company is in a highly competitive market, and we need to streamline our customer onboarding process to remain competitive. We propose adopting a Trade-Credit Customer Onboarding Platform to meet this need. This platform will automate and digitise our onboarding processes, reducing manual effort, streamlining workflows, and improving the customer experience. It will… Continue reading Business Case: Adopting a Trade-Credit Customer Onboarding Platform
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Omni-channel: Customer Choice is Paramount in trade
An Omni-channel experience is a multi-channel approach to marketing, selling, and serving customers in a way that creates an integrated and cohesive customer experience no matter how or where a customer reaches out. It gives the customer choice about how they make that first interaction with you. There has not been a year quite like… Continue reading Omni-channel: Customer Choice is Paramount in trade