Platform module · Collect
Automate collections.
You set the threshold where collections begins. From there, automation handles the routine and your people handle the exceptions — ranked by priority, with the reasons shown.
Trusted by suppliers across New Zealand and Australia.
From building supply counters to foodservice and rural co-ops.
Your policy, your threshold
You decide when an account enters Collections. Overdue by 0–6 days is normal AR; at 7+ days, or wherever you set it, your Collections process starts. Collect doesn't show you every overdue account — only the ones in your process, and what needs attention.
- Threshold set by you, not by us
- Entry when any invoice reaches it, with total exposure still visible
- Resolved accounts leave the queue but keep their history
Build the workflow you already follow
Lay out the stages your team works to — Day 7, 14, 21, 30, 60 and 90 — and what happens at each. Rules and exceptions decide when automation pauses or changes, and messages go out from templates you have approved.
- Exceptions for high value, Watchtower alerts, disputes, promises to pay and strategic customers
- Approved email and SMS templates for each stage
- Poppy AI helps draft the wording, inside your approved templates
See what would happen before anything is sent
Shadow Mode runs your workflow against live data and shows what it would have done today — without sending a message or changing a customer record. Adjust it until it behaves the way you expect, then switch it on.
- Runs on live data, sends nothing
- “What would happen today?” preview before activation
- Review and activate when you're ready
Priority, not just the oldest debt
Action Required is the queue for your people, sorted by priority rather than age. The score is rules-based, so every Critical or High ranking comes with its reasons — open “Why this priority?” and see exactly what put an account at the top.
- Days overdue and stage, amount and total exposure
- Watchtower signals, broken promises to pay and failed arrangements
- Non-response and overdue next actions
Every customer, one collections record
Each account has a collections record: the full timeline of stages, messages, calls and promises, with an audit trail and Watchtower risk shown alongside — so whoever picks it up next sees the whole story.
- Timeline and audit trail
- Promise to pay and invoice disputes recorded
- Watchtower overlay on the record
Close the loop from credit to cash
Collect completes the lifecycle — onboard, decide, monitor, collect, learn. How customers pay feeds back into Watchtower and your automated decisioning, so the next credit decision knows what the last one learned. Automation handles the normal. Humans handle the exception.
The framework
Six steps to collections success.
A structured framework for effective collections — not a line to walk. Each account goes to the step it needs, and every step works from the same customer record.
- 01
Customer workspace
The Virtual Credit File: contract, identity, risk profile, PPSR and trading history in one consolidated view.
- 02
Collections automation
Automated reminders, prioritised work and escalation processes.
- 03
Task management
Diagnose delays, capture specifics, promises and the next action.
- 04
Payment arrangements
Manage instalments, exceptions, approvals and supporting security.
- 05
Dispute resolution
Resolve queries across teams while collecting the undisputed amounts.
- 06
Risk monitoring
Detect deteriorating behaviour and respond appropriately.
Your aged trial balance, connected
Bring your Aged Trial Balance in by API or automated CSV uploads for company-wide reporting and visibility — then drill down to business units, and to individual customer accounts.
- API connectivity or scheduled CSV uploads
- Company-wide view, down to business units and single accounts
- Pro package: Xero or MYOB at the click of a button
Works well with
Security and compliance
Embedded throughout 1Centre.
We protect sensitive data through secure infrastructure, encryption, controls and continuous monitoring, while meeting applicable privacy requirements across New Zealand and Australia. We are strengthening our controls in preparation for an independent ISO/IEC 27001 certification audit, targeted for completion by end of 2026.
Security & privacyISO/IEC 27001
Audit in preparation
NZ Privacy Act 2020
Information Privacy Principles
AU Privacy Act 1988
Australian Privacy Principles
Data residency AU/NZ
Hosted on AWS Sydney
Encryption
In transit and at rest
Monitored by RedShield
Web application security
See 1Centre in action.
A thirty minute walkthrough of how you can set up your entire organisation on the one platform - no builds required.